1. Acceptance of Terms
By browsing this website, submitting a service request, requesting a quote, scheduling a consultation, or booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please discontinue use of the website and services.
2. Website Usage
This website provides general information about available home services and allows visitors to submit enquiries, request quotes, schedule consultations, and communicate regarding potential or existing projects. You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation or security.
3. Service Usage
Information displayed on the website does not itself create a service contract. Any work we carry out is governed by a separate written agreement, estimate, proposal, work order, or other applicable project documentation covering the scope, price, responsibilities, materials, timing, and other relevant conditions.
4. User Responsibilities
You agree to provide accurate and complete information when requesting services, preparing for scheduled work, or communicating about your project. You should promptly notify us of changes to the project, property conditions, access arrangements, or other circumstances that may affect the work.
5. Property Access and Preparation
Customers are responsible for providing safe and reasonable access to areas where work is scheduled. Pets, valuables, fragile items, personal belongings, and other property that could interfere with the work should be secured or relocated before service begins.
Delays or additional costs resulting from unavailable access, unsafe conditions, restricted areas, or customer-controlled circumstances may apply where permitted by the applicable agreement.
6. Quotes and Estimates
Quotes and estimates are prepared based on the information and conditions reasonably available when they are issued. Unless otherwise stated, a quote is valid only for the period specified in the applicable document and may change if the project scope, materials, site conditions, or requirements change.
7. Pricing and Payments
Payments must be made according to the schedule and requirements stated in the applicable project agreement. Prices may include labor, materials, equipment, approved services, and other project-related costs described in the agreement.
Additional work is generally performed only after approval of the applicable change, unless immediate work is reasonably necessary to address an urgent safety, property, or structural concern.
8. Changes to the Scope of Work
Customers may request changes to the original scope of work. Approved changes may affect the total price, materials, labor requirements, and completion schedule. Changes should be documented in writing whenever reasonably practical before the additional work begins.
9. Materials and Products
Materials and products are selected according to the applicable project agreement, availability, suitability, specifications, and customer-approved requirements. If a particular product becomes unavailable, an alternative may be proposed where reasonably necessary.
Products supplied by the customer may not be covered by workmanship or product warranties where defects, incompatibility, missing components, or product failure are outside the service provider's control.
10. Scheduling
Start dates and estimated completion dates may depend on signed agreements, material availability, permits, inspections, weather, site conditions, staffing, supplier schedules, and other circumstances. While reasonable efforts are made to maintain agreed schedules, dates may change when circumstances require.
11. Delays and Unforeseen Conditions
Construction, repair, renovation, and maintenance work may reveal hidden or previously unknown conditions. These may include structural issues, water damage, electrical problems, plumbing conditions, defective materials, or other circumstances that were not reasonably visible before work began.
When such conditions affect the scope, safety, cost, or schedule of a project, additional work or revised arrangements may be necessary.
12. Permits and Approvals
Certain projects may require permits, inspections, approvals, or compliance with applicable building, safety, zoning, property, or other requirements. Responsibility for obtaining permits or approvals will depend on the applicable project agreement and the nature of the work.
13. Safety Requirements
We may delay, suspend, or refuse work when conditions at a property create an unreasonable risk to workers, occupants, visitors, or property. Customers must disclose known hazards and should not request work that would require unlawful or unsafe practices.
14. Warranty Disclaimer
Applicable workmanship warranties are provided according to the terms stated in the project agreement. Product warranties, where available, are generally provided by the applicable manufacturer and are subject to that manufacturer's requirements and limitations.
Warranty coverage may not apply to normal wear, misuse, neglect, accidents, unauthorized modifications, improper maintenance, damage caused by others, or conditions outside the original scope of work.
15. Manufacturer Warranties
Products and equipment installed as part of a project may be subject to separate manufacturer warranties. Customers may be required to follow the manufacturer's registration, maintenance, inspection, installation, or claim procedures to receive applicable warranty benefits.
16. Third-Party Services
Some projects may require the involvement of independent contractors, specialist trades, suppliers, inspectors, manufacturers, or other third parties. Their services may be governed by separate terms, warranties, schedules, and responsibilities.
17. Customer Property
Customers are responsible for protecting valuables, fragile items, artwork, electronics, personal belongings, and other property that could be affected by normal service activities. Reasonable care will be taken, but customers should remove or secure items that may be vulnerable to dust, vibration, movement, tools, materials, or construction activity.
18. Cancellation and Rescheduling
Requests to cancel or reschedule a service should be made as early as reasonably possible. Charges may apply for completed work, specially ordered materials, scheduled labor, non-refundable expenses, or other costs already incurred in connection with the project, subject to the applicable agreement and law.
19. Completion and Customer Inspection
Customers should review completed work within a reasonable period and promptly communicate any concerns or apparent deficiencies. Where appropriate, reasonable opportunities may be provided to inspect, correct, or address qualifying issues in accordance with the applicable agreement and warranty terms.
20. Website Content
Website descriptions, photographs, illustrations, service information, pricing examples, and other content are provided for general informational purposes. Actual project requirements, materials, pricing, availability, and results may vary based on property conditions and the specific agreement.
21. Intellectual Property
Website content, including text, graphics, photographs, layouts, designs, documents, icons, and other materials, may be protected by intellectual property laws. You may not copy, reproduce, modify, distribute, publish, or commercially use protected content without appropriate authorization.
22. Prohibited Activities
You may not use the website to submit false information, impersonate another person, interfere with website functionality, attempt unauthorized access, introduce malicious software, misuse forms or booking systems, or engage in conduct that violates applicable laws or the rights of others.
23. Privacy
Personal information collected through the website, service requests, consultations, or project communications is handled according to the applicable Privacy Policy. By using the website and requesting services, you acknowledge the collection and use of information as described in that policy.
24. Limitation of Liability
To the fullest extent permitted by applicable law, liability arising from a particular service or project is limited to the amount paid for the specific service giving rise to the claim. We are not responsible for indirect, incidental, special, or consequential losses to the extent such limitations are permitted by law.
25. Events Beyond Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural disasters, utility interruptions, material shortages, transportation disruptions, labor shortages, government actions, emergencies, or other extraordinary events.
26. Termination Rights
Either party may end a project agreement for a material breach after appropriate written notice and an opportunity to correct the issue where required. Termination does not eliminate responsibility for completed work, approved changes, outstanding payments, or materials already ordered.
27. Suspension of Services
Services may be suspended when required payments are not made, safe access is unavailable, necessary approvals are missing, unsafe conditions exist, or continued work would violate applicable requirements or create an unreasonable risk.
28. Dispute Resolution
If a dispute arises concerning services, pricing, project conditions, warranties, scheduling, or these terms, the parties should first make reasonable efforts to resolve the matter through communication and review of the applicable project documentation before pursuing formal remedies.
29. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute will be handled by a court having appropriate jurisdiction in Texas, unless otherwise required by applicable law or agreed in writing.
30. Severability
If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in full effect.
31. Changes to These Terms
These Terms and Conditions may be updated from time to time to reflect changes in services, website functionality, business practices, or applicable legal requirements. Updated terms will become effective when published on the website unless otherwise required by law.
32. Entire Agreement
These Terms and Conditions, together with the applicable Privacy Policy, project agreement, approved estimate, work order, and other written project documentation, may collectively govern the relationship concerning a particular service. If a specific written project agreement conflicts with these general terms, the applicable project agreement may control the matter specifically addressed in that agreement.
33. Acknowledgment
By using this website, submitting a request, approving a quote, scheduling a service, or entering into a project agreement, you acknowledge that you have had an opportunity to review these Terms and Conditions and agree to comply with the applicable provisions and responsibilities.